PRICING POLICY
Free Introductory Call
We offer a free 15-minute introductory phone call for first time clients to discuss your needs and introduce our services.
Pricing
When you work with Asheville Digital Lifestyle you're essentially renting our geeky brains for a period of time using your preferred method of communication. We provide tech support, teaching, and setup services.
Pricing is based on the type of support:
Appointment via phone call, including screen sharing: $150 for up to 1/2 hour, and $100/hr thereafter
Appointment in-person at your location: $350 for up to 1.5 hours, and $100/hr thereafter
Support via email or text message: $50 for up to 1/2 hour, and $100/hr thereafter.
For all support methods we bill in 1/4 hour increments at $100/hr after reaching the minimum amount of billed time for each session.
Same-day phone or in-person appointments include a $70 charge.
Appointments canceled or rescheduled with less than 24 hours notice include a $50 charge.
Pricing is based on the type of support:
Appointment via phone call, including screen sharing: $150 for up to 1/2 hour, and $100/hr thereafter
- On your invoice this breaks down to a $100 charge for a phone appointment + time billed at $100/hr
- For example, a call of up to 1/2 hour is $150 total ($100 + $50). A 1 hour call is $200 total ($100 + $100). A 1.5 hour call is $250 total ($100 + $150).
Appointment in-person at your location: $350 for up to 1.5 hours, and $100/hr thereafter
- On your invoice this breaks down to a $200 charge for an in-person appointment + time billed at $100/hr
- For example, an in-person appointment of up to 1.5 hours is $350 ($200 + $150). A 2 hour in-person appointment is $400 ($200 + $200).
- Above in-person pricing applies to locations within 15 minutes driving distance of downtown West Asheville.
- Please contact us for a custom quote to travel to your location in Western North Carolina.
- Above in-person pricing applies to locations within 15 minutes driving distance of downtown West Asheville.
- For example, an in-person appointment of up to 1.5 hours is $350 ($200 + $150). A 2 hour in-person appointment is $400 ($200 + $200).
Support via email or text message: $50 for up to 1/2 hour, and $100/hr thereafter.
- On your invoice this breaks down to time billed at $100/hr
- We offer support via email & text message for established clients
For all support methods we bill in 1/4 hour increments at $100/hr after reaching the minimum amount of billed time for each session.
Same-day phone or in-person appointments include a $70 charge.
- The same-day service charge is based on the business day that we receive your request according to our hours of operation (11am - 4pm Monday through Thursday). Our up-to-date schedule is posted to our Google business page. Requests for “ASAP” appointments received after 4pm or on days we are out-of-office are considered “same day” requests if we are able to fulfill the request on the next business day.
- E.g. If a request for “ASAP” service is received by voicemail, email, or text message after close of business on Thursday (after 4pm), the same-day service charge will apply if we are able to accommodate an appointment on Monday.
- There is never a same-day charge for appointments scheduled using our online scheduler.
Appointments canceled or rescheduled with less than 24 hours notice include a $50 charge.
Additional Information
Please use our online appointment scheduler to schedule a phone appointment. The scheduler can be used to book service as soon as 24 hours in advance.
For in-person or same-day appointment requests please contact us by phone, email or text message.
We reserve 1 or 2 hours of time for scheduled support phone calls, but billing for calls always starts at 30 minutes, and in 15 minute increments thereafter based on the actual length of the call.
Payment is due by credit card at the conclusion of each appointment. We also accept payment by check or cash for in-person appointments.
Remote support via email or text message is invoiced after 1 hour is reached.
If we make an equipment purchase on your behalf, we ask for payment by check to reimburse the purchase amount. Reimbursement by credit card is available at a 4% surcharge.
We do not bill for communications regarding scheduling or to answer questions regarding the nature of our services (e.g. to inquire if our services are the right fit).
We provide volunteer and sliding-scale services for community members in need through our partners: Asheville Poverty Initiative, Helpmate, Mountain Bizworks, and by offering direct support to those in need. You are welcome to contact us to learn more.
For in-person or same-day appointment requests please contact us by phone, email or text message.
We reserve 1 or 2 hours of time for scheduled support phone calls, but billing for calls always starts at 30 minutes, and in 15 minute increments thereafter based on the actual length of the call.
Payment is due by credit card at the conclusion of each appointment. We also accept payment by check or cash for in-person appointments.
Remote support via email or text message is invoiced after 1 hour is reached.
If we make an equipment purchase on your behalf, we ask for payment by check to reimburse the purchase amount. Reimbursement by credit card is available at a 4% surcharge.
We do not bill for communications regarding scheduling or to answer questions regarding the nature of our services (e.g. to inquire if our services are the right fit).
We provide volunteer and sliding-scale services for community members in need through our partners: Asheville Poverty Initiative, Helpmate, Mountain Bizworks, and by offering direct support to those in need. You are welcome to contact us to learn more.
