Computer Repair Reviews
You are invited to browse our Computer Repair Reviews. We are proud to have inspired many people across Western North Carolina to write a review after their experience with Asheville Digital Lifestyle.
"Thank you as always for explaining the inner workings of the computer in ways I can generally understand. This is settling as then I can feel I'm in control of my computer and not the other way around!"
Ali G says: "Jensen is a truly unique presence in the world of IT. He arrives at every appointment with a 1000 watt smile. It is clear he truly loves what he does. He is a kind and gifted teacher who is able to convert his vast knowledge into the simplest terms to empower his clients to use their technology efficiently. I am a self labeled tech rookie with only a baseline knowledge of computers and I have never felt belittled or looked down on when Jensen has been helping me. He is patient and encouraging. I highly recommend him."
Shirley M says: "Jensen Gelfond, owner of Asheville Digital Lifestyle, is amazing. He will come to your house or business to help you with all things digital in your life! He sets himself apart from others by taking the time to explain and teach you how to do something....always patiently and with a smile on his face!"
Diana B says: "Jenson's answers to my questions were clear and understandable. Going forward I will now be able to make better use of my computer with new found confidence."
"Jensen definitely has mastery of computers, their inner workings, products on the market and fixing what ails them. When addressing recent issues with my computer, he listened, offered improvements and options and described what the advantage of each was, so I could make an informed choice. What I most appreciated was Jensen’s ability to explain the mysteries of my computer system so that I could (mostly) understand what was happening. It’s reassuring to know that Jensen is there, so in the future when my computer confounds me, I have someone to whom I can turn." - Anonymous Asheville Client
Dale W says: "Jensen comes to me as a significant skilled friend who, over the past several years has repeatedly solved what appeared to me to be impossible problems. I have determined that technical assistances is available at a lesser advertised cost than Jensen’s. However, the “cheaper help” actually has to be repeated multiple times and is impossibly redundant and troublesome. On the other hand, Jensen is a “do-it-right the first time” man, thus becoming less expensive in the long run. If anyone has an impossible technical problem, Jensen can solve it!"
Thank you, Jensen, for the many times you have helped me whenever I have had a computer problem. In particular, I'm still grateful how you saved the day when I got hit with a ransomware attack, and I'm appreciative for the two times you helped me purchase a new computer system--and then helped transfer all my existing software and files.
I'm also grateful for your availability, especially for when you help me remotely without my having to give up use of my computer.
Host, BLAINESWORLD radio show and publisher, BLAINESWORLD blog
Brian B says: "Jensen is brilliant, loves to serve, and remarkably conscientious. He gets right to the core of the technical challenge and arrives at the clear solution. Truly outstanding!!"
Kirk B says: "Too often tech support leaves me more confused than before. Not so with Jensen, who spent 2 1/2 hours with my wife and me, helping us work through all our tech questions. He was patient, thorough, articulate and incredibly helpful. We'll certainly be calling him again."
Skip D says: "Jensen was great as usual. It good to know when I have a tech problem Jensen is there."
Bobbi L says: "Jensen is a true professional. He fixed my problem in less than 5 minutes. I used the extra time to run some ideas by him for future planning re: new computer."
JoAnn M says: "Thank you for a wonderful experience with Asheville Digital lifestyle! The installation of the new printer has been a very important help to my every day needs. You are the best!"
Renée L says: "I am a very enthusiastic customer, grateful for the ideal help you provided, thoughtful, kind and unhurried. No one else has ever known how to put those things together and for that I was happy to have met you and used your skills for my benefit."
Jill P says: "Jensen is a sweetheart: fast, smart and very organized. he used his time so efficiently we got a lot accomplished. I will use him again and referred my 90 year old mother"
Stephanie C says: "Working with Jensen is a gift. He is knowledgable, timely, listens well, and trustworthy. He saved me when I had a computer die on me, and helped me get up to speed with my new computer. Absolutely recommend working with Jensen at Asheville Digital Lifestyle."
Shirley M says: "Jensen is the BEST! I so appreciated his excellent level of customer service in coming to my house and fixing all my laptop issues. He not only solved the problems but he also spent time teaching me about them and how to avoid them in the future! I can't say enough good things about Jensen!!!"
Peggy G says: "I can't believe what Jensen was able to accomplish is two hours. Issues that had troubled me for months were addressed in record time. His command of technology is unsurpassed, and his explanations were easily understood. Can't recommend him highly enough!"
Paula M says: "If you are looking for someone you can trust will yours phones and computers, Jensen is it. He has been working with me for about 4 years now and always does a great job. I have to be in the Here and Now with my real estate business and Jensen keeps me there. I don't know what I would do without him."
Ronald M says: "Jensen is very experienced and helpful. It was the best money I have ever spent. I had the list of things I wanted completed for my lap top and smart phone, and he took are of making sure I got what I asked for. I highly recommend his services."
Michele L says: "Michele l says: "I am over 70, born before computers and taught myself so there is a lot I don't know. In just two hours, I am much more competent having completed an important work related and creative project. I recommend him highly.""
Saralyn C says: "Jensen arrived on time. He was so pleasant and easy to talk with. He resolved my problem quickly and easily. He does not talk "tech speak" but actualy talks to you in regular everyday conversation. I will be so happy to recommend him and will use him again myself - in a heartbeat!"
Judy L says: "Jensen has a wealth of knowledge and he will be my Asheville go to Mac guru."
Melanie A says: Jensen helped me to speed up my older laptop by getting rid of some programs that were not needed. I had been getting an error message on start up for at least a year, and he was able to stop that aggravating message from appearing! Jensen is very patient, willing to explain any questions you have and has a great personality. He also gave me some suggestions for increasing the range of my wireless router and suggestions for a new laptop when my current one dies. I would highly recommend Jensen's services to anyone.
William G says: "Thank you! Excellent customer service, efficient, prompt, respectful of property, and simple and clear explanations. Will be promoting heavily to our contacts and will not use anyone else!"
Nancy E says: "I recently had an appointment with Jensen to begin to digitally organize my life. I found him to be personable and knowledgable about technology. He was able to problem solve things quickly such as backing up information online, and teach me aspects of the MAC that help me be more organized and productive. I highly recommend Jensen."
Carolyn W says: "I find him to be a patient and thorough teacher, while treating me with respect and kindness. (He never looks at me like. "You can't be asking me that dumb question!") He has a very positive attitude and makes our sessions fun. I highly recommend his services."
Jean R from Westwood Cohousing says: "Jensen set our group up with Google Docs, taking the time to input all our documents from ten years of work...He is always available when one of our members needs extra training and he is wonderful to work with, patient and considerate to all of us. We highly recommend him!"